Refund Policy

Last Updated: September 30, 2026

This Refund Policy explains how billing and cancellation work for BATCH Premium. It forms part of our Terms of Service.

1. What you are buying

BATCH Premium is sold on batch.site in three forms, all unlocking the same features:

  • Monthly — $9.99 USD per month, billed in advance and renewing until you cancel.
  • 2 years — $29.99 USD, a single payment covering 24 months.
  • Lifetime — $99.99 USD, paid once.

Bought inside the iOS or Android app, Premium is $15.99 USD per month. Full details are on our Pricing page.

2. Premium is non-refundable

BATCH does not offer refunds. All payments are final once taken. This applies to every plan:

  • Monthly: we do not refund the month you are in, we do not refund months already paid, and we do not pro-rate a partial month — whether you cancel, stop using the Service, or delete your account.
  • 2 years: the payment covers the full 24 months and is not refunded in whole or in part if you stop using the Service during that period.
  • Lifetime: the payment is final. It is not refunded in whole or in part, and it is not transferable to another person or account.

On the monthly plan you are charged one month at a time and can cancel before the next charge, which is how you avoid paying for a month you do not want. The 2-year and Lifetime plans are paid up front — please be sure before you buy one.

3. Cancelling

Cancelling applies to the monthly plan and stops the next renewal; it does not end the month you have already paid for. You keep Premium until the end of the current billing period and then return to the free tier. Your account, profile, matches and conversations stay exactly where they are.

The 2-year and Lifetime plans have nothing to cancel — they do not renew and will not charge you again. Lifetime does not expire.

  • Bought on the web: manage it from Settings, or write to support@batch.site.
  • Bought on iPhone or iPad: Settings → your name → Subscriptions.
  • Bought on Android: Google Play → Payments and subscriptions → Subscriptions.

Cancel at least 24 hours before the renewal date, as app store subscriptions renew automatically up to that point.

4. If you bought inside the app

Purchases made in the iOS or Android app are processed by Apple or Google, not by us. Their own refund rules apply to those purchases, and the decision is theirs rather than ours — we cannot grant, refuse, or influence it, and we cannot see your payment details. Requests go directly to:

  • Apple: reportaproblem.apple.com
  • Google Play: play.google.com/store/account/subscriptions

5. Billing errors

A billing error is not a refund. If you were charged twice for the same period, charged after cancelling, charged an amount other than the one shown at checkout, or charged for a plan you did not choose, write to support@batch.site with the date and amount and we will investigate and correct it.

6. Before you file a chargeback

Please write to us first. A chargeback takes weeks and usually suspends the account while it is open; an email to support@batch.site is normally answered the same week. If you believe a charge is fraudulent, contact us and your bank both.

7. Accounts we close

If we terminate your account for breaking our Acceptable Use Policy, no part of any payment is refunded — including an unused portion of a 2-year term or a Lifetime purchase.

8. Your legal rights

Nothing in this policy removes a right you have under the consumer law where you live. Where that law gives you a right to cancel or to a refund, that right applies regardless of what is written here.

9. Contact

Questions about billing or a charge: support@batch.site.